Dynamics 365 support from the consultant who knows your setup.
Most Dynamics 365 problems do not show up on day one. They show up at month-end close, in the first payroll run, or when a bank changes a file format. Our support arrangement gives you a named consultant, agreed response times by severity, and a monthly health check, so the system stays stable between Microsoft’s update waves.
What good Dynamics 365 support covers
After go-live, the implementation partner usually hands over to a ticket queue. The people who answer the tickets have never seen your configuration, so every incident starts from zero. Good support works the other way round: a small, named team that already knows your legal entities, your posting setup and your integrations, and that owns incidents until they are closed.
The second half of support is optimization. Batch jobs that have slowly grown to hours, workflows that stall, security roles that nobody has reviewed since go-live, and Microsoft update waves that arrive whether you are ready or not. A monthly health check catches these before they become incidents.
Small changes are part of the arrangement, not a new quote each time: a new workflow step, a field on a form, a report tweak.
- Your Dynamics 365 environment is live but nobody clearly owns incidents
- Month-end is slow, or batch jobs and workflows keep failing
- Microsoft update waves make you nervous because nobody tests them properly
- Your current partner's response is "email us and we will see"
The steps, in the order they happen.
Onboarding review
We read your configuration, integrations and open issues, and agree severity definitions: what counts as critical, what counts as a question.
Incident handling
Incidents go to a named consultant with agreed response times by severity. You see the status and the resolution, not just a ticket number.
Monthly health check
Batch jobs, integrations, failed workflows, security roles, storage and licence usage, reviewed once a month with a short written summary.
Update wave management
Each Microsoft release is tested in a sandbox against your key processes before it reaches production, with a go or no-go recommendation.
Small improvements
A backlog of small changes handled between releases, prioritised with you. Anything larger gets a written scope first.
- Named consultant who knows your setup
- Response times by severity, in writing
- Monthly health check with a written summary
- Update wave testing in a sandbox before production
- Small changes included, prioritised with you
- Advice before you buy more licences or add-ons
What usually goes wrong, and what fixes it.
Month-end takes three days longer than it should
A posting batch that ran in minutes at go-live now runs for hours because of data growth and an index that was never added. The health check finds it; the fix is a tuning task, not a project.
A bank changed its file format
Payments stop going out on a Friday. The integration is understood and documented, so the change is made and tested the same day instead of waiting for someone to reverse-engineer it.
The update wave broke a report
A Microsoft release changed a data entity used by a custom report. Because the release was tested in the sandbox first, the report was fixed before production was updated.
Frequently asked
Response times are agreed by severity in the support arrangement: a system-down incident is handled far faster than a question about a report. The exact figures depend on your coverage hours and are written into the agreement.
Yes. We support Dynamics 365 Finance & Operations, Business Central and existing AX 2012 environments, including customers who are planning an upgrade later.
Yes. Onboarding starts with a review of your configuration, integrations and open issues. You do not need your previous partner’s cooperation, although it helps if documentation exists.
Yes. A new workflow step, a field on a form or a report change is part of the arrangement. Larger changes get a written scope and estimate first, so there are no surprises.
Each release is applied to a sandbox first and tested against your key processes. You get a go or no-go recommendation and a list of anything that needs attention before production is updated.
Often combined with this service.
AX 2012 to D365 Upgrade
Upgrade from AX 2012 to Dynamics 365 without losing your history.
Quality Assurance & Testing
Regression testing that survives every Microsoft update wave.
Integrations & Data
Integrations you can audit, built on data entities and Azure.
Articles on this topic.
D365 Finance month-end close: the seven things that usually go wrong
Unposted batches, currency revaluation, inventory close timing, and the fix for each.
Batch jobs failing in D365 F&O: a checklist before you open a ticket
What to check in batch groups, servers, recurrence and the job itself before escalating.
Microsoft update waves: how to test without stopping the business
A regression approach that fits inside the One Version schedule.
Is your current support "email us and we will see"?
Tell us what your environment looks like and what goes wrong most often. We will propose a support arrangement that fits, with response times in writing.